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Customer-centric strategies to drive growth

Pulse Europe 2025 Day One Recap: Building the Future of Retention as a Service

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The 2026 CS Survival Guide: Hire Ops, Consolidate Tools, Redefine Roles

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The Content That Defined 2025: AI, Retention, and Staying Human

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EdTech Series: PX Strategies to Power In-App Engagements thumbnail
Blog Post • July 14, 2020

EdTech Series: PX Strategies to Power In-App Engagements

In EdTech, where communication is critical, how do you make sure the right message reaches the right students, teachers, administrators, and other educational players? Amidst…

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The Team You Create: Lessons From Joe Theismann thumbnail
Blog Post • July 9, 2020

The Team You Create: Lessons From Joe Theismann

Today, I had the pleasure of listening to a recent client event hosted by one of my favorite athletes, Joe Theismann. Now, I am a…

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EdTech Series: 3 Ways Customer Success Can Help EdTech Companies Thrive thumbnail
Blog Post • July 8, 2020

EdTech Series: 3 Ways Customer Success Can Help EdTech Companies Thrive

The COVID-19 pandemic is fundamentally changing the delivery of education and training in the United States. Acceleration to the cloud is critical for most businesses,…

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Managing Churn in SaaS Business With A Focus On Customer Success thumbnail
Blog Post • July 7, 2020

Managing Churn in SaaS Business With A Focus On Customer Success

This post was co-authored by Jake Tauscher. Churn (the amount of revenue lost from a company’s existing customer base each year) is a metric that…

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Finding My Pride: A Gainster’s Story thumbnail
Blog Post • June 30, 2020

Finding My Pride: A Gainster’s Story

I originally came out as “not straight” in early high school, but the time I spent in heterosexual romantic relationships seemed to nullify my Queer…

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Healthcare Edition: 3 Ways You Can Enhance Your Team’s Performance thumbnail
Blog Post • June 29, 2020

Healthcare Edition: 3 Ways You Can Enhance Your Team’s Performance

As providers of HealthIT and Digital Health services, your solutions provide workflows, data, and deep analytics to enable patients and clients to answer  questions such…

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Using Gainsight’s PX Analytics To Make Data-Driven Decisions and Qualify Event Leads thumbnail
Blog Post • June 29, 2020

Using Gainsight’s PX Analytics To Make Data-Driven Decisions and Qualify Event Leads

After the incredible success of Pulse Everywhere, the virtual version of Gainsight’s annual Pulse conference, we were inundated with inquiries from companies across the industry.…

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4 Step Playbook for Establishing A New Normal With Customers thumbnail
Blog Post • June 24, 2020

4 Step Playbook for Establishing A New Normal With Customers

“Reopening.” That word brings up so many feelings for people right now: excitement, hope, fear, doubt. Are we bouncing back in a “V shape?” Or…

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Pulse Everywhere: The Biggest Pivot of My Career thumbnail
Blog Post • June 23, 2020

Pulse Everywhere: The Biggest Pivot of My Career

Hello! My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of…

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Change the Game in 5 Minutes: Laura Salonga and Ed Smith Shift the Focus from Reactive to Proactive thumbnail
Blog Post • June 18, 2020

Change the Game in 5 Minutes: Laura Salonga and Ed Smith Shift the Focus from Reactive to Proactive

Welcome to our Change the Game in 5 mins Series. If you’re in the healthcare industry, you may be particularly interested in my conversation today…

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Change the Game in 5 Minutes: Will Rahim Embraces a Five-Year Plan thumbnail
Blog Post • June 18, 2020

Change the Game in 5 Minutes: Will Rahim Embraces a Five-Year Plan

Welcome to our Change the Game in 5 minutes Series. Today, I’m delighted to introduce you to Will Rahim, Senior Vice President, Global Customer Success…

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Change the Game in 5 Minutes: Janine Sneed Achieves Consistency Through Automation thumbnail
Blog Post • June 18, 2020

Change the Game in 5 Minutes: Janine Sneed Achieves Consistency Through Automation

Welcome to our Change the Game in 5 minutes Series. Today I’m speaking with Janine Sneed, IBM’s Chief Digital Officer, Vice President of Customer Success…

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Change the Game in 5 Minutes: How Doug Hooton Deals With Disruption thumbnail
Blog Post • June 18, 2020

Change the Game in 5 Minutes: How Doug Hooton Deals With Disruption

Welcome to our Change the Game in 5 minutes Series. Today, I’m chatting with Doug Hooton, Vice President of Customer Success at OneCause, a SaaS…

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Change the Game in 5 Minutes: Lorna Henri Tackles Technical CS At Scale thumbnail
Blog Post • June 17, 2020

Change the Game in 5 Minutes: Lorna Henri Tackles Technical CS At Scale

Welcome to our Change the Game in 5 minutes Series. Today I’m chatting with Lorna Henri, a customer success trailblazer and Global Vice President of…

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The World Needs Human-first CEOs, Not War-time CEOs thumbnail
Blog Post • June 17, 2020

The World Needs Human-first CEOs, Not War-time CEOs

One of my favorite business books of all time is The Hard Thing About Hard Things. It’s a compendium of stories from current venture capitalist…

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Seven Important Questions Every Product Manager Should Ask thumbnail
Blog Post • June 15, 2020

Seven Important Questions Every Product Manager Should Ask

As a Product Manager, you want to have an impact and make data-driven decisions as you plan your roadmap and determine priorities. You also want…

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Gainsight Introduces Two New Productivity Integrations to Streamline CSM Workflows thumbnail
Blog Post • June 10, 2020

Gainsight Introduces Two New Productivity Integrations to Streamline CSM Workflows

The In-Home Office Are you working remotely? Do you have barking dogs? We’ve heard a few in the background. Maybe your kids are interrupting a…

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Security Industry Insights: 5 Things We Learned From Security Executives At Our Virtual Campfire thumbnail
Blog Post • June 9, 2020

Security Industry Insights: 5 Things We Learned From Security Executives At Our Virtual Campfire

A few weeks ago, Gainsight hosted an intimate virtual gathering of over a dozen Security executives, featuring two industry titans, Enrique Salem, Partner at Bain…

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Through The Lens of PX: How Gainsight’s Customers Double Down on Customer Success During COVID-19 thumbnail
Blog Post • June 4, 2020

Through The Lens of PX: How Gainsight’s Customers Double Down on Customer Success During COVID-19

This post was co-authored by Meenal Shukla and Harshita Banka. Customer Success is more important than ever during this crisis. As new sales slow down…

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Going Back to Offense: 6 Things We Learned from Our Second COVID-19 SaaS Retention Survey thumbnail
Blog Post • June 4, 2020

Going Back to Offense: 6 Things We Learned from Our Second COVID-19 SaaS Retention Survey

March 2020. Feels like decades ago, huh? We were learning to work from home, optimizing our Zoom backgrounds, and buckling in for “a few weeks”…

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The Horizon Experience: 4 Phases to Expanding Your Product Portfolio thumbnail
Blog Post • May 28, 2020

The Horizon Experience: 4 Phases to Expanding Your Product Portfolio

Two weeks ago, we launched the Horizon Experience, Gainsight’s simple, intuitive, and beautiful new product experience. In previous posts, we shared our design values and…

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3 Ways Gainsight PX Drove In-App Engagements for Pulse Everywhere thumbnail
Blog Post • May 27, 2020

3 Ways Gainsight PX Drove In-App Engagements for Pulse Everywhere

Resourcefulness has become a business imperative. As we began planning for Pulse Everywhere, the virtual version of our annual Pulse conference, we knew how important…

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The Hardest Questions SaaS CEOs and Leaders Have to Face Now thumbnail
Blog Post • May 27, 2020

The Hardest Questions SaaS CEOs and Leaders Have to Face Now

I don’t know about you but life these days is confusing. Every week is full of mixed signals. Case counts are dropping in some places.…

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3 Reasons a Customer-Centric Tech Ecosystem isn’t Complete without Community thumbnail
Blog Post • May 26, 2020

3 Reasons a Customer-Centric Tech Ecosystem isn’t Complete without Community

Can you believe it’s been two weeks since Pulse Everywhere happened?  Last year at my first Pulse, I was blown away by the passion of…

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4 Strategic Steps To Delivering A New Product Experience At Enterprise Scale thumbnail
Blog Post • May 21, 2020

4 Strategic Steps To Delivering A New Product Experience At Enterprise Scale

At Pulse Everywhere, we launched the all-new Gainsight Horizon Experience—Gainsight’s new User Experience powered by a simple, intuitive, and beautiful design system and a set…

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Announcing the 2020 GameChanger Award Winners thumbnail
Blog Post • May 20, 2020

Announcing the 2020 GameChanger Award Winners

DRUM ROLL PLEASE…AND THE 2020 GAMECHANGER AWARD WINNERS ARE…  First and foremost, for everyone who joined us online last week for the absolutely unprecedented Pulse…

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3 Big Lessons We Learned Creating Pulse Everywhere 2020 For 22,000 People thumbnail
Blog Post • May 18, 2020

3 Big Lessons We Learned Creating Pulse Everywhere 2020 For 22,000 People

How We Turned a Beloved 5,000 Person Tech Conference Into an Epic 22,000 Online Experience in 45 Days That’s a wrap on #PulseEverywhere 2020. Just…

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Pulse Everywhere: Themes And Takeaways From Day 2 thumbnail
Blog Post • May 14, 2020

Pulse Everywhere: Themes And Takeaways From Day 2

Wow! What a record-breaking Pulse Everywhere! Over 22,000 registrations across two days, over 25 companies presenting, and over 50 states/countries logged on live. We couldn’t…

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The Gainsight Horizon Experience: Simple, Intuitive, and Beautiful thumbnail
Blog Post • May 14, 2020

The Gainsight Horizon Experience: Simple, Intuitive, and Beautiful

We are extremely excited to have announced the Gainsight Horizon Experience at Pulse Everywhere. Our goal is to deliver a product experience that is simple,…

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Pulse Everywhere: Themes And Takeaways From Day 1 thumbnail
Blog Post • May 13, 2020

Pulse Everywhere: Themes And Takeaways From Day 1

Today we wrapped the first day of Pulse Everywhere, our reimagined Pulse. We could have never imagined that when we started Pulse in 2013 with…

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Pulse Everywhere: The Biggest Product Announcements Ever From Gainsight thumbnail
Blog Post • May 13, 2020

Pulse Everywhere: The Biggest Product Announcements Ever From Gainsight

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. Most strive for it, build…

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Pulse Everywhere: 21,000 People Together At My Home thumbnail
Blog Post • May 13, 2020

Pulse Everywhere: 21,000 People Together At My Home

Look around you. What do you see? I see a guest bedroom. I see a desk crammed in the corner. I see a webcam. I…

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5 Ways To Cut Software Costs And Integrate Your Customer Experience thumbnail
Blog Post • May 7, 2020

5 Ways To Cut Software Costs And Integrate Your Customer Experience

This post was co-authored by Ashvin Vaidyanathan. There are typically 3 phases of the business cycle: Do more Do less Do more with less The…

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3 Reasons To Invest In Customer Success Technology Now thumbnail
Blog Post • May 6, 2020

3 Reasons To Invest In Customer Success Technology Now

While we face the challenges of the new normal ushered in as a result of this pandemic—record job losses, global shelter-in-place policies, and a fractured…

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5 Tips To Stay Energized For Pulse Everywhere thumbnail
Blog Post • May 3, 2020

5 Tips To Stay Energized For Pulse Everywhere

We are so excited to connect with the Pulse community during Pulse Everywhere! Instead of simply bringing our presentations to a webinar across two days,…

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Customer Success and Product Experience – Better Together, Now More Than Ever thumbnail
Blog Post • May 3, 2020

Customer Success and Product Experience – Better Together, Now More Than Ever

Last week we were treated to a lively conversation with Eric de Jager, President at Harbor Products Group, and our very own Tyler McNally, VP…

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