Customer Stories

Trusted by customers, loved by users

Learn why the best companies across the world choose Gainsight’s industry-leading products.

Three G2 award badges for Summer 2025: "Momentum Leader," "Grid Leader Enterprise," and "Grid Leader Mid-Market," each with a red G2 logo and yellow-red border at the bottom.

Less churn. More expansion. Happier customers.

Best-in-class companies share their stories, strategies, and experience with Gainsight.

How Gainsight Helped Harri Strengthen Retention and Drive Revenue

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A man wearing a black zip-up sweater stands indoors with soft lighting, exuding a sense of calm confidence. He has short, dark hair and a subtle smile. The softly blurred background hints at an atmosphere of quiet focus, perhaps in a space designed for retention of insightful moments.
Customer Communities, Customer Success

How SAP LeanIX Rapidly Scaled CS Operations with Gainsight

A woman with glasses, donning a black and white varsity jacket, smiles while seated indoors. As she prepares for a CS Operations meeting, the large windows behind her offer a blurred view of the outside world.
Staircase AI

Branch Enhances Customer Insights and Churn Management with Staircase AI
With Gainsight Support, Omnicell Aligns Around Customer Health—and Drives Outcomes
Customer Success
HealthcareTechnology
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Popmenu Doubles Productivity and Serves Up a Better Customer Experience With Gainsight CS and PX
Customer SuccessProduct Experience
Hospitality & Events
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How Menlo Security Used Gainsight to Automate and Optimize Customer Success
Customer Success
Cybersecurity
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Switch To Gainsight Essentials Gives commercetools An Efficiency Boost
Customer Success
Ecommerce
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How the Combination of CS, PX and CE Is Empowering Harri’s Teams and Customers
Customer EducationCustomer SuccessProduct Experience
Hospitality & Events
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How Swoogo’s Revenue Operations Team Boosted GRR 7 Points and Increased Customer Health 15% with Gainsight
Customer Success
Hospitality & Events
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Front Empowers Customers Through Digital Self-Service for Success
Customer CommunitiesCustomer Education
Technology
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How Zapier Uses Gainsight Customer Communities to Keep 2.2 Million Businesses Engaged
Customer Communities
Technology
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Lytho Transforms Advocacy into a Consistent Revenue Generator Using Gainsight
Customer Success
Technology
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Alteryx Customer Success Finds Digital Scale and Efficiency
Customer Success
Data Science & Analytics
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Synack Builds Powerful Collaboration Around the Customer Experience
Customer Success
Cybersecurity
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AutoRek Rapidly Transforms Their Customer Success Engagement Model
Financial Services
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How Sonos Used Gainsight Customer Communities to Fine-Tune Their Online Community and Build a Resonant Customer Experience
Customer Communities
Consumer Electronics
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Arbor Education Boosts Engagement 1300% with Digital CS
Customer SuccessProduct Experience
Education
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GoTo Deploys Pooled CSM Model to Deliver Personalized Customer Success at Scale
Customer Success
Technology
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LeanIX Drives Expansion in a Multi-Product Ecosystem
Customer Success
Technology
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Currencycloud Takes Control of the Customer Experience
Customer Success
Financial Services
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Upland Doubles Revenue Through More Flexible Training with Gainsight
Customer Education
Technology
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SPS Commerce Improves the Learning Experience and Boosts Customer Retention by 30%
Customer Education
Technology
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Studytube Saves Time and Money With Increased Customer Visibility Through Gainsight Essentials
Customer Success
Education
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Sana Benefits Increases Its Book of Business without Sacrificing Customer Experience
Customer Success
Human Resources
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Olive Finds Process and Structure with Gainsight Essentials
Customer Success
Healthcare
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6sense Adds Visibility and Consistency to Its Customer Experience with Gainsight Essentials
Customer Success
Technology
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How Gainsight Helped ADP Paint a Full Picture of Its Customers and Extend Their Reach
Customer Success
Human Resources
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Dealerware Turbocharges Customer Success with Gainsight CS + PX for Rapid Scalability
Customer SuccessProduct Experience
Technology
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Benchling Adopts a Digital Customer Success Approach, Powered by Gainsight CS + PX
Customer SuccessProduct Experience
Technology
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Mavenlink Masters Product-Market Fit with Gainsight PX and CS Data Insights
Customer SuccessProduct Experience
Technology
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Learnship Leverages Gainsight CS and PX to Create a Digital Customer Success Strategy, Fueling Adoption at Scale Among Their Huge User Base
Customer SuccessProduct Experience
Education
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Drift Leverages the Gainsight Platform to Catalyze a Value-Generating Digital Customer Success Strategy
Customer CommunitiesCustomer SuccessProduct Experience
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Software AG Launches Digital Customer Success with Gainsight’s Customer Success and Product Experience Solutions
Customer SuccessProduct Experience
Technology
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Bringing People and Process Together: Product Mapping with Gainsight PX
Product Experience
Technology
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Health Current Security Training Decreased Incidents of Malware and Phishing from 80% to 10%
Customer Education
Healthcare
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AgriWebb Increases Adoption of its Livestock Enterprise Management Solution
Customer Education
Technology
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Gainsight Helps Bonfire Scale its Academy
Customer Education
Technology
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MMIT Uses Gainsight PX to Mitigate Churn
Product Experience
Technology
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How Personio Created a Self-Service Customer Culture
Customer Communities
Technology
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