On-Demand Events

High growth? Limited resources? Only 24 hours in the day? Chances are that in Customer Success you’ve faced one of these barriers. So how do…

In customer success, digital success provides the foundation to ensure that organizations can deliver personalized experiences and guide customers to outcomes at scale.

Expanding the Account Management team by 5x in 12 months? Getting them onboarded in one week? Doing it all for a global, distributed workforce? Sounds…

When elevating your customer success organization, it’s critical to operationalize your systems and strategies. Digital-led success models make this possible in an effort to support…

Most companies have a customer health score…but is it actionable? Can you define what an “orange” customer is? Let’s simplify health scoring and boil it…

“I have perfect data”… said no one ever. Hear from Cameron Marijosius, SVP of Customer Success at GovOS, about how she creates an actionable and…

Gainsight launched it’s latest productivity features and machine learning. From building the foundation of Customer Success, to scaling your process with deeper analytics and automation,…

Learn how CS and CX teams can drive further growth through expansion and advocacy. Hear from guest speaker Forrester VP and Principal Analyst Amy Bills…

Do you have a 360 view of your customer? It can feel impossible to get ahead of customer retention and growth without one. But building…

Join Gainsight CEO Nick Mehta and Gartner VP Analyst Michael Maziarka, co-author of Gartner’s recently published Market Guide for Customer Success Platforms.

Your customer comes into contact with so many teams at your company. But if you’re not aligned, the experience is inconsistent, disjointed, and inefficient. Sound…

Driving success for your customers is a company-wide initiative, and creating alignment between your Product and Customer Success teams is essential in that effort. Each…

To ensure continued support and funding, it’s essential that your C-Level suite understands the impact that your Customer Success strategy is achieving. It’s imperative that…

With the power of growth comes great responsibility – to scale efficiently. As customer success organizations scale, it’s important to prioritize internal alignment and processes…

It’s been said that companies should spend more time falling in love with their customers’ problems, not their own product. Look around you – it’s…

Meet, Talk, and Learn with the CS Operations Community

Wednesday, April 22 | 2:00 p.m. GMT+1 (9:00 a.m. ET) In a career where face-to-face interactions are essential, we have recently found ourselves in a…

One of the most fundamental questions you need to understand about each customer—and your client base in general—is, “Are they actually using and engaging with…

Is there anything that causes more sleepless nights or gray hairs than planning a presentation before your Board of Directors? There’s so much riding on…