In the list of excuses that senior executives of Healthcare companies give for why they choose not to implement a Customer Success strategy and enable it with technology, number one is the age-old excuse: “But I don’t have any access to my patient’s data!” Unfortunately for that way of thinking, innovation in the Healthcare IT
Enterprise companies are looking for ways to leverage rich customer data to accelerate growth within their existing customer base. As previewed during my Keynote at the Pulse Conference, this need informed our exciting Spring Release and will continue to drive our overall product roadmap. With the Spring Release, Gainsight introduces innovative features to help your
Two weeks ago on Friday night at 8:15 PM, I pulled into the parking lot at Palo Alto Medical Foundation Urgent Care near our house. After a few days of struggling with a bad cold, I finally went in to get checked out. By the time I reached the front desk, I could barely breathe
A friend who is a salesperson at an enterprise SaaS company recently emailed me: “It’s the wild west here to get a customer reference. Nobody has any idea where to go or what to do. It slows me down immensely.” A well-functioning Customer Marketing function can be a fountain of value, solving this problem plus
What does it mean to manage a recurring-revenue business? How should functions rally around the customer? What are operational best practices? What targets should you strive for? To answer these questions, TSIA, Gainsight, and ServiceSource came together to conduct the first Recurring Revenue Tour in Boston on April 11. This event included thought leadership presentations
Allison Pickens is Chief Customer Officer at Gainsight. Thanks to many Gainsters for building the processes described in this post and contributing to the writing of it – including Sridhar Gollapalli (Director of our Customer Success team in India), Sara Vaughan, Emily McDaniel, Will Robins and Devin Stevens. As I write this, I’m flying from
This post was co-authored by Allison Pickens. If you’re a Chief Revenue Officer, you wake up every morning thinking about how to grow faster. That will never change. But as your company shifts to a recurring revenue business model, the way that you grow must change. 10 years ago, you were thinking about the Pipeline
״קאסטומר סאקסס? כאילו, הצלחת לקוחות? מה זה אומר? סיימת סטנפורד ועברת לעמק הסיליקון כדי ללכת לעבוד במוקד תמיכה?״, הייתה פחות או יותר התגובה הראשונה של אמא רבין ברגע שבישרתי לה לפני שנתיים שאני זונח את המשרה הנוחה בייעוץ אסטרטגי ועובר לגיינסייט – סטארט אפ מבטיח בתחום ״מתעורר״. מאז החברה שלנו שילשה את גודלה, כמות הלקוחות
Thinking About ROI and Technology As Gainsight’s Director of Customer Success Strategy, my core focus is helping prospects and customers document and clarify the business and financial impact of their Customer Success Organization. A lot of the time, the conversation is centered around how the Gainsight platform can help enable their teams to better manage
Business, as with much of life, moves like a pendulum—from one extreme to the other. I remember the 1990s and early 2000s with the emergence of large corporate IT organizations. Nothing got done without IT being involved. CIOs were on the fast track to becoming some of the most important leaders in the company. Then