Artificial Intelligence (AI) is reshaping the customer success landscape by enabling businesses to deliver hyper-personalized experiences, optimize operational efficiency, and foster long-term customer relationships. Let’s dive into the realm of Customer Success AI. What is AI? In the B2B realm, AI refers to the integration of artificial intelligence technologies into business processes to automate tasks,

As Customer Success enters its second decade, the industry has never been hotter. Organizations are seeing how the efforts of Customer Success professionals have a direct impact on a business’s bottom line.  Katy Filley, Senior Customer Success Manager (CSM) at FloQast, is a great example of this new breed of Customer Success pro. She jumped

What do Miley Cyrus and artificial intelligence have in common? Well, at times it can feel like deciding how you utilize the power of artificial intelligence for your organization is “The Climb.” It’s not always an easy journey, but one that will be worthwhile. In a recent webinar, Strategic CX in Action: How Tricentis Leverages

In case you missed it (somehow), Generative AI has taken the world by storm. In the realm of B2B software, Gen AI holds immense potential to transform the way companies interact with their customers, stakeholders, and users—and even the way companies develop products.  We spoke to our own SVP of Product at Gainsight, Denise Stokowski,

Building an online community for your customers isn’t as hard as you might think—in fact, it’s pretty simple to get started. For most businesses, you already have a thriving community of interested and engaged customers around your brand—and harnessing your existing resources and relationships can power up a thriving community almost overnight. This is exactly

There’s a palpable energy and intense focus on AI across all levels at Gainsight these days. Every month, a passionate group of Gainsters meet in-person at stimulating AI offsites to discuss the latest trends in AI and explore how Gainsight’s AI can shape the future of customer success and business operations.  These AI offsites showcase

Kevin Costner’s famous quote from Field of Dreams, “If you build it, he will come,” still inspires millions, but it doesn’t apply to your digital customer academy.  You can devote yourself to finding the perfect leader, setting realistic goals, and customizing every corner of your academy, but launching an impactful program requires more than a

This is a very exciting time to be in the Customer Success (CS) profession. As economies and customer expectations shift and evolve, we as CS professionals need to evolve with them.  One main topic of discussion that is getting a lot of attention in the CS space is how Customer Success can be more of

In the increasingly competitive digital landscape, customer success teams are the linchpins of retaining and expanding customer relationships. The key to their success lies in accurately gauging customer health through meticulously designed scorecards. However, traditional methods of scorecard creation and optimization often fall short, leading to missed opportunities and unforeseen churns. This is where Gainsight’s

Staircase AI is proud to announce it has successfully completed the System and Organization Controls (SOC) 2 Type II examination in recognition of its commitment to information security. This is the third year in a row we have received our SOC 2 certification Our customers’ privacy and security is incredibly important to us, and we