By Scott Salkin, SVP & GM, Gainsight CS and Asher Mathew, Co-Founder & CEO, Partnership Leaders In today’s world of shifting economic conditions, plummeting market valuations, and a drastically changed venture and capital landscape, investors and CEOs are tightly aligned on a very important fact: The cheap-money era of “growth at all costs” has reset
Are you ready to unlock the potential of your customer community? Gainsight is thrilled to announce Community Unplugged – an immersive virtual event designed to empower you with the knowledge, strategies, and insights to cultivate thriving URL and IRL communities in 2024 and beyond. Join us on March 13, 2024, for a half-day virtual gathering
In the ever-evolving landscape of SaaS, Customer Success (CS) teams are facing a paradigm shift. Once primarily focused on customer satisfaction and retention, CS teams are now being called upon to think more commercially and demonstrate their direct impact on business revenue. As the SaaS industry matures and competition intensifies, the role of CS has
A recent study conducted by Staircase AI revealed a striking trend. Customers who have regular QBRs are twice as likely to renew their contracts. But not all QBRs are created equal. Customer expectations are evolving; CSMs must act as strategic advisors and partners and use data to show tangible results and ROI and provide value
In the fast-paced world of Customer Success, staying ahead of the curve is non-negotiable. That’s why here at Gainsight, we’re beyond thrilled to share our latest triumph: clinching the top spot in the Winter 2024 G2 Grid Report for Customer Success. On top of that, Gainsight was named to G2’s 2024 Best Software Awards! But what
The Customer Success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. If your company is building products that people rely on to boost workplace performance, you can understand the pain from
Discover what product education is, how it drives adoption, retention, and measurable customer success.
Manual customer training, i.e., 1:1 sessions with Customer Success Managers (CSMs), PDFs, webinars, etc.—had its day. But it’s quickly falling out of favor, diminishing the customer experience, and putting unnecessary pressure on already strapped customer-facing teams. Why? Because manual customer training doesn’t meet the learning preferences of your customers, and they’re drowning your teams in
Today is Community Manager Appreciation Day—recognizing the unsung heroes working behind the scenes to architect thriving, healthy communities that drive customer engagement and value. Gainsight took some time last week to give some kudos to our own community team, and sat down with Kenneth Refsgaard, Manager, Community Strategy & Programs at Gainsight, and Anirban Dutta,
There’s more competition than ever. But, why? The cost of starting a business is lower than ever, products are commoditized, and markets are saturated, which means achieving true differentiation is tough. So, how can you differentiate your company in this environment? Focus on customer experience. It’s so important today that, according to a 2023 Super Office