All over the world, companies are using data science to cultivate a healthy customer base. However, there are still a lot of questions surrounding this technological advancement. Let’s go on a quick journey to explore three major components of a holistic data science strategy and how these can improve your Customer Success strategies. The Limit

Humans are a resourceful species. But sometimes in an effort to save time and conserve resources, we end up expending more. It’s the age-old software evaluation question: Do we build in-house or buy an existing platform? Each side has their pros and cons, but they’re irrelevant if you don’t think long-term. What may seem like

From the time I was little, my dad shared stories with my brother and me about heroes. There was a story about how the Wright Brothers, two little-known bicycle mechanics who worked tirelessly on their flight experiments for years, were greeted in France by unfamiliar praise from crowds of admirers of their innovation. There was

I cringe every time I’m in a conversation with a Sales leader talking about Customer Success and they make the familiar reference to our outbound Sales team as “Hunters” and the CS team as “Farmers.” If you can relate, this post is for you! It’s time to scrap this notion of “hunting” and “farming” as

This blog post is based on questions and answers showcased in our webinar, How to Budget for Customer Success: 2019. Does a straw have one hole or two? Why doesn’t Tarzan have a beard? How do I compensate my CSMs? It’s questions like these that keep the world up at night. While the two former

This blog post is based on questions and answers showcased in our webinar, How to Budget for Customer Success: 2019. Listen to the full recording here. Every year, we gather members from our C-Suite to answer your questions on budgeting for Customer Success. Budgeting is a highly collaborative process; although each department has their own

Another Dreamforce has come and gone. Have you caught your breath yet? Are your ears still ringing from that Metallica show? When it comes to the world’s biggest, wildest, busiest SaaS conference, it can sometimes seem like the longest-lasting takeaways are the tote bags full of swag; there’s just so much going on, so many people

Let’s all just agree: the 1990s were awesome. Tamagotchis, Birkenstocks, Vanilla Ice—what more could you ask for? And even though Birkenstocks and fanny packs are (incredibly) back in fashion, some things are probably better left in our memories. (Bowl cuts, anyone?) Let’s take 90s tech, for example: dial-up modem tones and brightly colored iMacs may

LinkedIn Talent Solutions just released its latest report on emerging jobs in Australia. If you’ve been keeping an eye on trends in employment (not just in the Asia-Pacific region, but globally) you won’t be surprised to see CSM at number one on the list. Customer Success Manager has been among the fastest growing careers on the

There may only be a few months left in 2018, but it’s not too late to attend a career-boosting event! If you live in Europe, you’ve got a great selection of conferences to choose from. Attending an industry event is a great way to expand your mind and your network simultaneously. You get a crash