Tag: onboarding

4 User Onboarding Mistakes To Avoid Now

Posted on by Gainsight
graphic of company team members working together

User onboarding is piling extra pressure on product leaders’ and managers’ shoulders. And it’s a massive responsibility. According to thinkJar research, nearly 70% of customer churn could be stopped if issues were resolved during the initial engagement. But there are onboarding traps that ambush product leaders as they work to perfect this critical stage of

Best-in-Class Onboarding: Make It Happen Using Gainsight

Posted on by Allison Pickens

Allison Pickens is VP of Customer Success & Business Operations at Gainsight. Last week, I wrote about how Customer Success can play a critical role in enabling cross-functional collaboration. This week, I’ll explore in detail one of those cross-functional processes: Onboarding Management. At Gainsight, our Onboarding team (which we call Services) is distinct from our