NPS Reporting
Use this dashboard to gain a deep understanding of both your NPS trends and individual responses
Overview
Net Promoter Score (NPS®) is an industry standard for measuring customer loyalty. Use this dashboard to gain a deep understanding of both your NPS® trends and individual responses, and share these insights across your organization.
- See True NPS®, which is a number between -100 and +100, and compare it to the number of survey respondents Visualize NPS® trends over time.
- Visualize NPS® trends over time.
- Take a close look at your NPS® survey respondents — Promoters, Passives, and Detractors — and and view their comments to understand the “why” behind their responses.
- Text Analytics: Identify trends across Promoter and Detractor responses to quickly surface areas of strengths and weakness.
Included Assets
- Dashboard (1) – Analyze your customer feedback and see the overall NPS trends
- Reports (11) – Prebuilt reports focusing entirely on NPS
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- Healthcare
- Education
- Security
- Customer Success Teams
- Product Experience Teams
- Product Adoption
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