Jira

Jira is a tool used for bug tracking, issue tracking, and project management related to your software and Mobile apps. Jira integration with Gainsight allows you to sync data from Jira objects (Incidents and Projects) into Gainsight and generate strategic reports in Gainsight on this data.

Benefits:

• This integration helps sync the data related to support tickets created using Jira along with their status and priority, the number of open tickets, etc. You may use this data to assess the health of your customers in Gainsight.
• In Gainsight, merge data stored in the Projects and Incidents objects, and add filters to view escalated Incidents related to a specific project.

IMPORTANT: Gainsight currently only supports integration with Jira-Cloud. Standalone versions (Jira On-Premise) are not supported.