By Business Challenge
By Industry
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Healthcare
Deliver proactive, preventative care that enables you to retain and grow your customer base.
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Education
Manage learner's experience, and deliver educational outcomes.
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Security
Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.
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Gainsight Essentials
Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
By Team
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Customer Success Empower and enable your CSMs.
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Product Create elegant product experiences.
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Customer Experience Identify trends across the customer journey.
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Revenue and Sales Drive a high performing renewals process.
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IT and Analytics Consolidate your Customer Data.
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Executives Align on customer heath and opportunities.
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Community Teams Build a modern customer community. New
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About Gainsight
Risk Escalation
Identify at-risk customers and drive to quick resolution to prevent churn
Overview
The Risk Escalation Element will help you establish a culture and habit of identifying and escalating risks so that you are empowered to mitigate risks before they lead to churn or downsell
- Identify at-risk customers and drive to quick resolution to prevent churn
- Set up recurring process for proactively identifying, monitoring, escalating and resolving risks
- Increase retention
Included Assets
- Technical Assets (11) Capture timeline updates for risk and track executive escalation, outcomes, and active renewals
- Timeline Configuration (1) – Prebuilt configuration to track risk updates
- CTA Configuration (1) – Adding a new CTA to focus on risk
- Playbooks (1) – Risk playbook contains the whole list of tasks to be performed when a risk is identified
- Rules (5) – Easily set rules for ROI outcomes and more
- Reports (11) – Preconfigured reports to track risks, escalations, and more
