So far in our Close the Loop series, we’ve talked about how Customer Success and Product can work together to close the loop and how…
When public market investors aren’t busy going long or short on GameStop, they are bidding up cloud stocks to all-time highs. There has never…
Top customer success teams share a growing theme: their own operations team. I first became a CS Ops leader in 2014, and I’ve seen time…
In this manic world of SaaS, SPACs, and shorts, money and valuations have taken center stage, for better or worse. In the cloud world, though,…
Originally published on inSided.com on February 3, 2021. In our first podcast episode of the year, “Your CS team is at risk of becoming the…
1. Tell us a bit about yourself and what your role is at Gainsight. I’m the Customer Account Manager for Gainsight EMEA’s customer base, working…
Originally published on inSided.com on January 22, 2021. Today’s customers have high expectations, and in SaaS, selling never really ends. B2B buying cycles are long…
There’s a reason why we’re groomed to be good listeners since Kindergarten. It’s a way to foster relationships in our personal lives and comes in…
Being in tune with your career observations, work environment, and the industry’s current ebb and flow is necessary for anyone looking to make headway in…
Over the past year, Gainsight’s CEO, Nick Mehta, has interviewed a plethora of Chief Product Officers in the series Path to Becoming A CPO. As…
It is rare for Gainsight CEO Nick Mehta to be surprised by a guest. But in a recent webinar, Chris Battles, Chief Product Officer at…
Welcome to Gainsight’s ‘Change the Game in Five Minutes’ series. In this interview, our CEO, Nick Mehta, speaks with the Senior Manager of Scaled Customer…
Welcome to Gainsight’s ‘Change the Game in Five Minutes’ series. In these conversations, we talk with customer success leaders who are role models and want…
Key Learnings and Successes with Gainsight’s PX & Adobe’s Audience Manager Have you ever heard the saying, “There is no ‘I’ in team?” Companies with…
Many enterprise companies find themselves without either a tool or platform that gives a unified customer experience across multiple products. As a result, the customer…
Users today, whether on the go or working remotely, exist on various platforms and devices— web-apps, desktop, and especially mobile phones. Multiple platforms and devices…
People may not understand the use of “combat,” but we are in a precarious situation and time where many companies are fighting for their business…
“The customer is always right.” This phrase was popularized by retailers Harry Gordon Selfridge, John Wanamaker, and Marshall Field. These men learned early in their…
My brother-in-law has taken on a memorable role in family birthdays. No matter who is celebrating—from toddler to grandparent—and no matter what time of day—from…
This past weekend I took the time to start (re)reading the book that Ashvin and Ruben wrote last year. One concept that was brought up…
Does RETENTION have your attention? Businesses in most fields or industries are interested in retention, primarily due to the current economic climate. Companies realize that…
Growth teams manage reducing churn and improving retention. To solve this, they may allocate budget on win-back campaigns or promotions with the hope of luring…
“Companies were planning for months and years to do their digital transformation. It happened overnight” – Dr. Christopher Ahlberg, CEO and Co-Founder, Recorded Future. Since…
Welcome to Gainsight’s ‘Change the Game in Five Minutes’ series. Our Chief Customer Officer, Ashvin Vaidyanathan, talks to customer success trailblazer Garin Landry in this…
Why is it that companies cannot create a great customer experience at scale? One of the reasons Gainsight has found is the influx of too…
The purpose of your Customer Success team is ultimately to drive customer outcomes. But they are not alone in this endeavor. The Product team is…
1. Tell us a bit about yourself and what your role is at Gainsight. My name is Riana Upton and I’m on Gainsight’s product marketing…
Last week was a pretty good week. Scratch that, it was the best of my career. We announced a partnership with Vista Equity Partners, valuing…
A common concern for growth teams is how much budget they should spend on acquisition versus retention sales or marketing. Because the budget required for…
You’ve done your research, met with customers, and determined exactly what product or features need to launch in order to drive revenue or win market…
[TL;DR: We’re thrilled to announce a partnership with Vista Equity Partners, valuing Gainsight as a “unicorn,” to take the Customer Success movement to new heights.…
As the Customer Success function matures, it’s increasingly clear that Customer Success Operations (CS Ops) plays a critical role in driving effectiveness and efficiency just…
We have almost made it through the challenging year of 2020. With Halloween behind us, it is time to celebrate arguably one of the best…
This is part 12 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. At the dawn…
This is part 11 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. Today, in our…
This is part 10 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. Throughout this series,…
