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Welcome to Gainsight’s ‘Change the Game in Five Minutes’ series. Our Chief Customer Officer, Ashvin Vaidyanathan, talks to customer success trailblazer Garin Landry in this…

Why is it that companies cannot create a great customer experience at scale? One of the reasons Gainsight has found is the influx of too…

The purpose of your Customer Success team is ultimately to drive customer outcomes. But they are not alone in this endeavor. The Product team is…

1. Tell us a bit about yourself and what your role is at Gainsight.  My name is Riana Upton and I’m on Gainsight’s product marketing…

Last week was a pretty good week. Scratch that, it was the best of my career. We announced a partnership with Vista Equity Partners, valuing…

A common concern for growth teams is how much budget they should spend on acquisition versus retention sales or marketing. Because the budget required for…

You’ve done your research, met with customers, and determined exactly what product or features need to launch in order to drive revenue or win market…

[TL;DR: We’re thrilled to announce a partnership with Vista Equity Partners, valuing Gainsight as a “unicorn,” to take the Customer Success movement to new heights.…

As the Customer Success function matures, it’s increasingly clear that Customer Success Operations (CS Ops) plays a critical role in driving effectiveness and efficiency just…

We have almost made it through the challenging year of 2020. With Halloween behind us, it is time to celebrate arguably one of the best…

This is part 12 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. At the dawn…

This is part 11 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. Today, in our…

This is part 10 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. Throughout this series,…

Everyone understands how critical renewals are to your business. Despite the importance of renewals in business growth, many companies and teams struggle with a few…

This is part 9 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. We tend to…

This is part 8 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. There is a…

This is part 7 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. Ask people whether…

In the world of customer success, it’s all about proving value, raising visibility, and understanding the customer, particularly in a time of fiscal “belt-tightening.”  Suppose…

This is part 6 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. Deep in New…

This is part 5 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. If you’ve ever…

This is part 4 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. If you think…

Context allows us to add a measure of specificity to an experience or task at hand. For example, we used to live in a world…

This is part 3 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. The world’s first…

This is part 2 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. All retro gamers…

This is part 1 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. Despite the fond…

In our Path to CPO webinar series, there seems to be a common theme among CPOs. A noticeable trend reveals that product, like customer success,…

1. Tell us a bit about yourself and what your role is at Gainsight. I’m responsible for Product Management and Technical Communications. As one team,…

It’s hard to believe that we’re just a couple of months away from 2021.  To say that 2020 has been a challenge would probably be…

Originally published on inSided.com on October 19, 2020. “A company’s success is dependent on their customers’ ability to successfully use its products, and derive meaningful…

You are standing in an open field west of a white house with a boarded front door. There is a small mailbox here. And just…

It is rare for a company to create a new category and build a complimenting and innovative software. Gainsight is part of those unique breeds…

Every business wants its customers to love interacting with its product or service. When customers describe their experience using words like “engaging,” “intuitive,” and “streamlined,”…

It began with a question. April Dunford sat in the back of a marketing class at Northwestern University in Chicago, where her professor gave an…

When Nick Mehta, CEO of Gainsight, interviews company leaders, he often asks them about their favorite games or hobbies. Some play poker or proudly announce…

Being in a Customer Success role in Gainsight, a Customer Success company, is akin to being an English professor at Oxford. For a good reason,…

Why should you involve your customers and users in the Product feedback and ideation process? Getting customer feedback isn’t a new concept. Your users interact…