Explore end user training that sticks. Get the types, a rollout playbook, and the KPIs that prove it works.

Compare customer success vs. account management. See how the roles differ and who owns retention.

Explore customer self service trends for 2026. Turn resolution into retention.

Scott Barker helped scale Outreach from $20 million to $250 million ARR, raised $100 million for his own venture fund, and then had a panic attack. He sold everything he owned, put what was left in a backpack, and spent four months in Indian ashrams before writing an article that went viral. On a recent

AI is changing Customer Success (CS), and now the main question is not if teams will use it, but where it can make the biggest difference. Rob Edmondson, Ironclad’s Chief Customer Officer, believes you should begin with your existing data and let it reveal any mistaken assumptions. On a recent episode of the [Un]Churned podcast,

Learn how to calculate customer retention rate with a formula, example, and industry benchmarks.

If you ask Pradeep Raman how his team measures Customer Success (CS), he won’t talk about health scores or NPS. Instead, he focuses on the percentage of customers who committed to a deployment and actually finished it on time and at full scope. This metric shows if customers are getting value and if Microsoft is

What happens to growth when customer value and revenue are managed by different people with separate goals? Brad Casemore, Chief Customer and Growth Officer at PartsSource, has a clear answer. Nine months ago, he combined the CCO and CGO roles at a 750-person healthcare tech company where equipment downtime can halt care. On a recent

Your AI tools act smarter when they know your customers. And AI tools like Claude are becoming the daily working environment for more revenue and post-sales teams. Teams using Claude’s native integrations can now find and leverage Gainsight’s Staircase AI, live on the Anthropic Claude store, to bring the full depth of their customer relationship

The 2026 customer experience conference calendar is packed. Not every event is worth your time or travel budget. The right choice depends on your role, your priorities, and what you plan to do with what you learn. This guide covers which 2026 customer experience conferences deserve your budget. It also covers how to choose the