Allison Pickens is VP of Customer Success & Business Operations at Gainsight. Will Robins is on the Business Operations team at Gainsight. Generating advocacy is one of the most important...
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Allison Pickens leads Customer Success at Gainsight. I’m excited to announce a new organizational structure for Customer Success at Gainsight. Our previous “post-sales” organizational structure consisted of separate Customer Success,...
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Last week, we announced our all-new integration with leading customer success management solution Gainsight to create a 360 degree of the customer engagement lifecycle. As a user of Clarizen, Gainsight...
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(The reports below are real but the data is blurred to protect the innocent…) If you haven’t heard yet, we recently raised $50 trillionbillionmillion in Series D funding led by...
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Allison Pickens is VP of Customer Success & Business Operations at Gainsight Why should you learn to build a financial model? You’re in Customer Success, not Finance. Think again. It’s...
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Chris Beaven is a Senior Customer Success Manager at Gainsight People often ask us, what’s it like to be a CSM at Gainsight? What follows is the most in-depth view...
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Ashvin Vaidyanathan and David Knox are Directors of Client Strategy at Gainsight and co-lead the Strategic customer segment At Gainsight, we’ve divided our customer base into three segments based on...
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Allison Pickens is VP of Customer Success & Business Operations at Gainsight The goal of our Customer Success team at Gainsight is to help you transform your CSM operation. Here’s...
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Customer Success begins before your customers fully adopt your product. From the moment the contract is signed, you have to be strategic in each of your customer touch points. The...
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Allison Pickens is VP of Customer Success & Business Operations at Gainsight Note to Gainsight Customers: This post contains links to Vault Assets you can import directly into Gainsight. There’s...
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