The leading alternative to Discourse
Looking for the best substitute for Discourse? Increase customer engagement, retention and accelerate support with Gainsight Customer Communities' Online Community Platform.
Here’s why companies choose Gainsight over Discourse
Discover how Gainsight Customer Communities can:
- Build engagement and advocacy
- Get product ideas and feedback
- Scale growth through self-service
Powerful features
Way beyond being an open-source tool, Gainsight Customer Communities stands head and shoulders above basic platforms.
Easily configurable
Easily configurable SaaS solution offers a lower TCO and much faster implementation.
All in one place
Set up your platform without having the need of extra resources, while with Discourse these extra resources are required.
Simple customization
Create the perfect look and feel for your community with easily customizable themes.
Our recipe for customer success:
Powerful community platform
Unite your users to increase engagement, gain valuable customer insights and allow them to share best practices. Keep members engaged with Gamification features.
Smart knowledge base
Combine your help content with the best answers from your user community. Provide a one-stop-shop for your users to get the answers to their burning questions.
In-app support
Give customers easy access to the best answers by offering highly relevant support content right inside your product.
Take a look at any community built on Gainsight Customer Communities, and you’ll immediately recognize that the platform is built with the end-user in mind. The layout is clean and intuitive, and we hear from members all the time that our community is simply a joy to use.”
Adam Ballhaussen
Director of Customer Education at Docebo
Join leading software companies using Gainsight’s customer success community platform
Customer Support
Provide centralized self-service content with an average of 60% peer-to-peer support
Customer Success
See an average of 70 – 80% customer engagement with your B2B community
Better Products
Implement on average 20% of customer ideas and get their voice on your product roadmap
With Gainsight Customer Communities, we’re able to run more efficiently while being less reliant on other teams. This is a huge win for us. It’s important to be able to react and make changes as fast as possible in our industry. Everyone at Gainsight has been great to work with up to this point. We wanted to work with a company that values their customers and view them as true partners—we feel that with Gainsight Customer Communities.”
