The leading alternative to Discourse

Looking for the best substitute for Discourse? Increase customer engagement, retention and accelerate support with Gainsight Customer Communities' Online Community Platform.

Here’s why companies choose Gainsight over Discourse

Discover how Gainsight Customer Communities can:

  • Build engagement and advocacy
  • Get product ideas and feedback
  • Scale growth through self-service

Powerful features

Way beyond being an open-source tool, Gainsight Customer Communities stands head and shoulders above basic platforms.

Easily configurable

Easily configurable SaaS solution offers a lower TCO and much faster implementation.

All in one place

Set up your platform without having the need of extra resources, while with Discourse these extra resources are required.

Simple customization

Create the perfect look and feel for your community with easily customizable themes.

Our recipe for customer success:

Powerful community platform

Unite your users to increase engagement, gain valuable customer insights and allow them to share best practices. Keep members engaged with Gamification features.

Smart knowledge base

Combine your help content with the best answers from your user community. Provide a one-stop-shop for your users to get the answers to their burning questions.

In-app support

Give customers easy access to the best answers by offering highly relevant support content right inside your product.

Leading brands are already using Gainsight Customer Communities

G2 Reviews from Summer 2023

Read more reviews

Take a look at any community built on Gainsight Customer Communities, and you’ll immediately recognize that the platform is built with the end-user in mind. The layout is clean and intuitive, and we hear from members all the time that our community is simply a joy to use.”

Adam Ballhaussen
Director of Customer Education at Docebo

Join leading software companies using Gainsight’s customer success community platform

Customer Support

Provide centralized self-service content with an average of 60% peer-to-peer support

Customer Success

See an average of 70 – 80% customer engagement with your B2B community

Better Products

Implement on average 20% of customer ideas and get their voice on your product roadmap

With Gainsight Customer Communities, we’re able to run more efficiently while being less reliant on other teams. This is a huge win for us. It’s important to be able to react and make changes as fast as possible in our industry. Everyone at Gainsight has been great to work with up to this point. We wanted to work with a company that values their customers and view them as true partners—we feel that with Gainsight Customer Communities.”

Drew Frey

Senior Communications Manager at Webroot

Discover the community platform that keeps your customers coming back for more.