The customer community platform you’ve been looking for

Gainsight Customer Communities is an innovative customer community platform that allows you to power your own branded customer community and scale customer success with ease.

Here’s why companies choose Gainsight over Influitive.

Discover how Gainsight Customer Communities can:

  • Build engagement and advocacy
  • Get product ideas and feedback
  • Scale growth through self-service

Build Customer Advocacy

Your customers are the real experts. Give them a platform to engage and exchange best practices with each other.

Boost User Engagement

Use community features and gamification to spark inspiration and shine a spotlight on your expert users.

Simple Customization

Gainsight Gainsight Customer Communities' out-of-the-box community platform makes design easy while still providing advanced customization capabilities.

Dedicated Customer Success Partners

We practice what we preach with a tailored approach for every one of our clients that makes sure you get the most out of your community.

Our recipe for customer success:

Powerful community platform

Unite your users to increase engagement, gain valuable customer insights and allow them to share best practices. Keep members engaged with Gamification features.

Smart knowledge base

Combine your help content with the best answers from your user community. Provide a one-stop-shop for your users to get the answers to their burning questions.

In-app support

Give customers easy access to the best answers by offering highly relevant support content right inside your product.

Join leading software companies using Gainsight’s customer success community platform

Customer Support

Provide centralized self-service content with an average of 60% peer-to-peer support

Customer Success

See an average of 70 – 80% customer engagement with your B2B community

Better Products

Implement on average 20% of customer ideas and get their voice on your product roadmap

With Gainsight Customer Communities, we’re able to run more efficiently while being less reliant on other teams. This is a huge win for us. It’s important to be able to react and make changes as fast as possible in our industry. Everyone at Gainsight has been great to work with up to this point. We wanted to work with a company that values their customers and view them as true partners—we feel that with Gainsight Customer Communities.

Drew Frey

Senior Communications Manager at Webroot

Discover the community platform that keeps your customers coming back for more.