Gainsight vs. Planhat

There's a better plan than Planhat. Stay a step ahead with Gainsight, the leader in customer success.

Gainsight vs Planhat


Start Fast and Scale

More Productivity, Less Burnout

Quantify Impact of CS Programs

Avoid Surprise Churn

Stay Connected To Your Executive Sponsors

You're Just Weeks From Going Live

A Clear Winner? We Think So!

Customers can start simple and see value in as little as four weeks, and scale to complex use cases as their needs grow.

Lack of expert support, no marketplace of pre-built best practices, and limited integrations means roll-outs will stall, adoption hits the wall.

Get 7 Hours More Productivity, Reduce Burnout

A Clear Winner? We Think So!

CSMs save 7 hours a week with self-service reporting, configurable UIs, auto-logged calls, auto-generated snapshots, and more.

Planhat lacks self-serve reporting. CSMs must manually log meetings, leading to less productivity.

Quantify the Impact of Customer Success Programs

A Clear Winner? We Think So!

Use pre-built dashboards and reports to correlate adoption to GRR, link Customer Success Qualified Leads (CSQLs) to expansion revenue.

With Planhat’s weak reporting, you’ll risk being seen as cost center that can’t link to real business outcomes.

Don’t be Blindsided by Churn

A Clear Winner? We Think So!

Minimize churn blind spots with multiple health scores at account and relationship levels and unlimited measure groups.

Planhat offers a restricted view of customer health with stagnant health scores and simple health metrics.

Don’t Lose Touch With Executive Sponsors

A Clear Winner? We Think So!

Automatically track LinkedIn updates from executives that influence health scores and activate CTAs when stakeholders change roles.

Or spend hours on LinkedIn trying to keep track of your stakeholders.

We didn’t just build the category. We keep defining it.

Hear from customers who love working with the leader.

Gainsight Is Fast To Deploy

“There’s no doubt that Gainsight is best in class for implementing customer success within any company.”

VP of Customer Growth,

Gainsight Is 
Easy To Use

“Gainsight has a very simple UI, the ease of process mapping, sales information processing, and to be able to know the health of an account is super intuitive and fluid to be shared across teams.”

Head of Customer Success,

Gainsight Scales

“Gainsight allows us to scale our Customer Success business unit to meet the growth trajectory of our industry. It is a power tool that creates unexpected insights into the needs of our customers. We are constantly uncovering new value from the solution.”

Director of Customer Success,

See Gainsight in Action!