Customer Education Resource Hub
Unlock the keys to Digital Customer Education success with curated resources, proven best practices, and tips from industry experts. Dive in to shape your program for the next era of learning.
Why Digital Customer Education?
Because your customers crave convenient & just-in-time learning.
67% of people
prefer self-serve support over direct human support.
80% of people
say convenience and knowledgeable help are the most important part of the customer experience.
And, It Works.
Educated customers are 70% more likely to use a product.
Training results in a 15% higher NPS and 25% or more increase in renewals.
Educated customers are 90% more likely to work independently.
Making the Business Case Doesn’t Have to be Hard
Customer education has become a core strategy to customer success, but not everyone has realized its transformative potential yet.
Our Business Case for Digital Customer Education uncovers the compelling reasons why this strategy is a game-changer for businesses and how it can revolutionize yours too.
Getting Started with Digital Customer Education is Easy
Watch the bootcamp! We've assembled a team of leading industry experts to bring you the most effective strategies, frameworks and best practices so you can learn the ropes and lay the foundation for a successful program.
The Captain’s Chair
How to Select the Right Leader for Your Digital Customer Education Team
Mapping Success in Digital Education
Understand Your Customers & Set Realistic Goals
Captivate & Educate
Design and Build Impactful Courses for Your Customers
Navigating the LMS Market
A Guide to Finding Your Perfect Match
Captivate and Cultivate
How to Market Your Academy and Implement Learning into Your Customers’ Lives
Metrics that Matter
Mastering Measurement for Digital Training Success
Quantify the Impact of Digital Customer Education
Find out how much time and money you could be saving with digital customer education.
Use our calculator to see just how much you can be saving with digital customer education today.
Front Increased Product Adoption by 20%
SPS Commerce Boosted Retention by 30%
