Gsnap: Get More Face Time with Your Customers

At Gainsight, we understand how important it is to spend more time with your customers, giving them the personal touch they deserve. But how do you manage to scale with your growing customer base and yet make your customers feel that they are the “only one”.

Presenting Gsnap

With Gsnap, you can create short 60-second videos for your customers right from Gainsight. Audiences are about 10 times more likely to engage, embed, share, and comment on a video than any other content. So when you’re considering communicating with your customers, think video, think Gsnap.


Make customer communications personal again: Boost your customer communications with relevant, personalized videos.

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As the most engaging form of content, video communicates unlimited types of information in a way that’s exponentially more appealing than plain text.
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Use analytics to adapt your strategy: Use real-time metrics such as Views, Shares and Thanks received, to fine-tune your outreach.
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How do you Gsnap? In three easy steps:


  • Instantly record sleek and crisp 60 second videos with a click of a button, right from Gainsight.
  • Send yourself a test email for verification.
  • Retake videos as many times as you like.


  • Brand your videos with company logo and colors and personalize them with notes and attachments.
  • Customize the email and landing pages with your branding.
  • Select your preferred thumbnail image from the video that would appear on the email.


  • Send videos instantly or schedule for a later date and time.
  • Use email id from Salesforce contacts or just add any email address in the ‘To’ field.
  • Set an expiration date to ensure that content remains relevant to your audience.

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

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