Gainsight For Sales
Identify optimal upsell and cross-sell targets, manage renewals, gather references and prepare for meetings efficiently. Manage your relationship with your customer not just at an account level but at a granularity most pertinent to you such as at a geographical, departmental, product or use case level.
Grow Existing Accounts
Prepare for upsell conversation with rich customer data. Know your customer’s adoption and health trends, transaction details, outstanding support issues and firmographic details. Gainsight Sales View is a single source of truth that can bring these silos of customer data together into one place.
- Get an accurate and comprehensive view of the customer and automatically.
- Get notified when a sponsor moves with our Linkedin, Google+ and Facebook integration.
- Discover opportunities of cross-sell and up-sell and offer complementary products by looking at usage trends and licensed features.
- Collaboratively develop, track and realize a strategic plan for your customers.
Drive New Business
The Gainsight Sales View can help you identify references for your next deal and research use case for potential customers.
- Reach out to your champion in their new role or organization for introductions and reference
- Spot NPS promoters and engaged users to serve as references for your next deal
- Make relevant sales conversations with your prospects by referencing similar customers
For how we use Gainsight at my company, we call it “The Tool of Truth”. It holds all information about customers and accounts that we rely on it for almost everything.