Proactively track key customer champions with Sponsor Tracking
One leading indicator of customer churn is the loss of a key customer contact. With Gainsight’s Sponsor Tracking, you can automatically monitor advocate departures by title, company or location via social networks such as LinkedIn, Facebook and Google+.
Flag changes for executive departures
Automatically monitor advocate departure, get notified with a call to action. Take suitable action with a prescribed playbook to mitigate this risk.
- Monitor role, title, location and organization of your executive sponsor or key user
- Get notified with a Call to Action on executive departure directly from the Cockpit.
- Individuals without a 3rd degree or closer connection can also monitored.
Capitalize on opportunities and monitor gaps
Reach out to your erstwhile champion/sponsor in their new role or organization for introductions. Display aggregated information on Sponsor Tracking across customers.
- Connect with your outgoing sponsor for potential opportunity to sell your solution in her new role.
- Track changes and report across thousands of accounts and individual roles.
- Easily identify gaps of sponsors in key accounts, and take action to close these gaps.