Building the Business Case for Customer Success at Scale Image

Building the Business Case for Customer Success at Scale

Join Phil Nanus, VP of Research of Customer Success at the Technology Services Industry Association (TSIA) and Allison Pickens, VP of Customer Success and Business Operations at Gainsight, as they discuss scaling your Customer Success organization.

In this hourlong webinar, Phil and Allison will discuss:

  • Developing a business case for Customer Success
  • The 7 steps needed to scale your teams
  • The critical funding conversation between sales and Customer Success to ensure profitable Technology-as-a-Service growth
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