Health scoring is vital for businesses to understand where customers are struggling to adopt and see value, and also to highlight customers that are excelling in their journey. However, this can’t be a one-size-fits-all approach for customers of all sizes.

Not only will we discuss health scoring for the Enterprise, but how to score customers that are in a self-service-only model. We will be sure to cover:

  • Ideal Customer Health scoring frameworks from high to digital touch
  • Utilization of Health scoring in CS workflows
  • How to measure the effectiveness of Customer Health

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