Customer Success Catapult
Presented by Gainsight Essentials
Starting your Customer Success organization shouldn’t be overwhelming — and Gainsight is here to answer those burning questions. Join Customer Success experts as they break down essential steps of your CS journey such as winning organizational support, building digital touchpoints, and evaluating your tech stack.
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Build It Right: Design Your CS Tech Stack for Success
Once you have your Customer Success plan ready to go, it’s time to think about your tech stack. What’s most important to you? How will your CS tool fit with the rest of your tools?
- High-level buying criteria
- Maturity stages and how CS tools fit into each stage
- How to choose and plan the right tool for your roadmap
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Rally the Troops: How to Win Cross-functional Buy-in for CS
It’s critical to start your Customer Success journey off on the right foot. But where do you get started? How do you create the right plan and win support? What metrics matter the most?
- Establishing cross-departmental roles and responsibilities
- Pitching Customer Success to leadership
- Measuring and showcasing early successes
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Smarter Not Harder: How to Create a Bionic CS Organization
Operationalizing and optimizing your CS organization can take many forms. How do you want to take advantage of technology? Where can you add digital touch points? And where is the human element truly needed?
- Where to use digital vs human touch points
- What the Customer MVP of Bionic CS looks like
- How technology can be your best CSM
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