When you work at a startup, it’s easy to get caught up in the day-to-day buzz of managing customers. But when small teams need to make a big impact, even the most thoughtful organizations can become inefficient. But with the right tools and business processes, efficiency and scale are achievable for startups without investing heavily in resources.
Affinio leveraged Gainsight to consolidate customer information, automate repetitive emails, and took a proactive approach to customer lifecycle and risk management—leading to Affinio’s CSMs saving 12 hours each week and the company increasing NPS response rate by 16 percent. Find out how they did it.
In this webinar, you’ll learn how to:
- Consolidate customer information
- Automate repetitive emails
- Take a proactive approach to the customer lifecycle
- Manage risk
- And more