Customer Success Showcase: Twilio Image

Customer Success Showcase: Twilio

Twilio is one of the hottest companies in tech: they have over 900,000 developers on their cloud-based communications platform that provides APIs for Voice, Video, SMS, in-app chat, and messaging apps, and some of the largest companies in the world run experiences powered by Twilio. The customer mix between enterprises and small startups created new challenges in monitoring and managing different clients, which was made even more complex by a Pay-As-You-Go pricing model that brings in revenue if customers are using the solution. Come learn how Twilio approached these challenges head on and created a tech stack around its customer base to track usage, stay up to date on clients, and automate critical processes to drive usage!