Drive Adoption and Retention with Digital User Journeys

Customer experiences are becoming increasingly digital, and in the age of AI and ChatGPT, where the barriers to new product entry are low, your digital user journey is a differentiator that can make or break your product’s success.

Join Gainsight to hear how you can leverage digital best practices to deploy a cohesive, end-to-end user experience that aligns your customer success, support, and product teams around the customer and delivers a differentiated, value-add journey to your users and customers.

We’ll share practical tips on how to:

• Map a customer journey across cross-functional teams
• Create compelling digital guidance that drives value to your users
• Measure, learn, and iterate using customer and usage data to truly understand and improve your digital experiences