What’s the single biggest factor in whether or not a customer churns? Don’t overthink it — it’s whether or not the product is meeting their needs. But what’s the biggest factor in whether or not your product is meeting your customers’ needs? It’s Customer Success. That means the relationship between Product and Customer Success is crucial for any recurring revenue business.
This webinar featured Rahul Jain, Founder and VP of Customer Success at Pendo, and Guarav Kotak, Senior Director of Product at Gainsight. Together, they explore how to create a positive feedback loop between Customer Success and Product to improve both teams’ metrics.
Following the presentation will be a 15 minute Q/A session.