Expert Success Series: How Salesforce partners are maximizing renewal and retention rates Image

Expert Success Series: How Salesforce partners are maximizing renewal and retention rates

Salesforce Partners are focusing on customer retention by driving adoption, cross-sell/upsell, and maximizing renewal rates across their install base. Hear how Salesforce Partner, Brainshark, increased their customer retention by 7% in just 12 months by defining and adopting a customer health scoring system. Since understanding their customer's overall health, Brainshark has greater accuracy in renewals forecasting and prioritizing the activities of their Customer Success teams. On Tuesday, August 11th at 10 am (PT) we shared the secrets on increasing revenue from your install base and securing a higher company valuation by focusing on customer retention. In this webinar, we answered questions like:
  • How to move from excel to a Customer Success solution?
  • Why having customer health scores changes the game?
  • Why valuations are tied to Customer Success metrics?
Shares