Webinar Series
Grow and Tell: Real stories of building CS momentum for start-ups and scale-ups
Join to understand the building blocks of Customer Success from practitioners who have successfully defined, built, and managed CS programs in early-stage companies.
Webinar Schedule
Your Day One CS Program Playbook
Maybe you are just starting your first CS org, hiring your first CSMs, or in the middle of a re-org to formalize your CS program…but where do you start!?
- Structuring your CS teams for Success
- Rallying your company around a CS-focused model
- Measurements and metrics to ensure you are providing value to your customers
Featuring
Tim Van Lew
Director of Strategy, Gainsight
Genesis Lee
VP of Global Customer Experience, Allbound
Scaling Customer Success with Digital Programs
You may have a sound strategic plan for your customer-facing engagement model. But are you giving your customers what they need at scale?
- Lessening the workload for your CSMs
- Converting key lifecycle moments from white glove to digital
- How to leverage the power of self-service and other scaled communication channels
Featuring
Tim Van Lew
Director of Strategy, Gainsight
Zack Siegert
Sr. Program Manager, Digital Customer Success, AuditBoard
Health Scoring in the Modern Age
Is your Customer Health Scorecard meaningful? Is it actually used to predict churn/renewal? Do your CSM use those measures to prioritize their account load?
- Iterate upon previous health scoring best practices that may need to be refreshed
- Utilizing these scores to proactively and predictably assess customer needs
- Measure the efficacy against customer behaviors
Featuring
Tim Van Lew
Director of Strategy, Gainsight
Jackie Liney
Senior Director of Customer Success, XFactor.io
