How (and When) to Hire a Great VP of Customer Success Image

How (and When) to Hire a Great VP of Customer Success

The VP of Customer Success role has become one of the hottest hiring priorities for companies in the Subscription Economy. Although the impact is now widely recognized, businesses still struggle with identifying the right time to bring on a CSM leader, and furthermore, how to recognize truly great candidates. Learn more in this webinar.

Join Nick Mehta, CEO at Gainsight, Tomasz Tunguz, Partner at Redpoint Ventures, and Monica Adractas, VP of Customer Success and Retention at Box as they share how (and when) to hire a great VP of Customer Success.

  • How does data support hiring a VP CS earlier in the lifecycle?
  • What are the key characteristics of greatness?
  • How have maturing companies evolved the VP CS role?
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