Greenhouse’s change management framework drove record breaking retention from their customer success team.

Poor change management can be any Customer Success Team’s kryptonite.

Learn from Justin Bills, Senior Manager of Customer Success Operations at Greenhouse as he shares learnings and stories in adopting a new change management structure with his Customer Success team – allowing him to tackle a number of strategic initiatives and reach record-levels of retention along the way.

Join us to learn how to: 

  • Collect executive buy-in for strategic initiatives
  • Make your CS team (and their work) more visible to your company
  • Implement an ‘agile’ project management methodology with CS teams

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