How to Create Healthy Customers in Healthcare IT: Inside Imprivata’s Customer Success Org Image

How to Create Healthy Customers in Healthcare IT: Inside Imprivata’s Customer Success Org

The best healthcare professionals are able to ask the right questions to get the right feedback at the right time to correctly diagnose and care for their patients. The best healthcare IT professionals must do the exact same thing for their patients.

Join Roelf Kuitse, Manager of Imprivata’s Customer Success Organization, and Ganesh Subramanian, Gainsight’s Director of Product Marketing, as they deep-dive into how Imprivata leveraged the power of Customer Success to generate $15M worth of add-on opportunities.

In this webinar, you'll learn:

  • How to implement an effective CS org in Healthcare IT
  • Tactics for reducing risk in complex accounts
  • How to streamline your customer journey to massively boost expansion opportunities
  • And much more

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