Expanding Your Customer Success Playbook: Now that your CS team is equipped to forecast churn, monitor the health of your customers, and automate proactive engagements, it’s time to expand that customer success playbook with strategies that create environments (or customer experiences) to increase your customers’ success—and enrich your customer health scores too.

Join Kellie Capote, Gainsight’s Chief Customer Officer, who will be:

  • Discussing new strategies designed to elevate your Customer Success game, setting new benchmarks in client engagement and retention.
  • Showing you tools you can use to reshape how Customer Success operations function, drive efficiencies, and create more meaningful customer interactions.
  • Diving into real impact so you can see firsthand the tangible benefits of these strategies.

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