Customer Success is about so much more than just reducing churn or growing revenue from existing customers.
You can attract and close new customers with a strong Customer Success value proposition and deep understanding of your ideal customer profile. What is the profile of the modern Customer Sales organization? Who do you hire and what type of skills and abilities do you look for? As modern Customer Success people start to wrangle cross-sells and up-sells, navigate intricate interdepartmental hierarchies, and manage diverse customer accounts, they are starting to look, talk, and think a lot more like salespeople.
Find out how to:
- Hire the right people into your Customer Success organizations
- Staff and leverage Customer Success to grow your subscription business
- Align Sales and Customer Success teams to drive top-line revenue and growth
- Streamline communications across Sales and Success to optimize the end user experience
When: Recorded Tuesday, June 17, 2014 at 10:00 – 11:00 AM (Pacific)
Who: Tawheed Kader (CEO of ToutApp) and Nick Mehta (CEO, Gainsight)