Scaling Customer Success with Digital Programs
You may have a sound strategic plan for your customer-facing engagement model. But are you giving your customers what they need at scale?
Learn the strategy and tactics to meet customer needs with the right message, at the right time, through the right channels.
Watch the webinar to know more specifics on:
- Lessening the workload for your CSMs
- Converting key lifecycle moments from white glove to digital
- How to leverage the power of self-service and other scaled communication channels
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