Success Stories: Gainsight Customers on Customer Success
Who better to unpack the secrets to Customer Success than Gainsight customers themselves? Join this customer spotlight series to hear first hand the golden nuggets, quick tips and secret sauce to reaching quick success in CS programs and with Gainsight. Discover how your peers are transforming customer chaos into scalable success, from enterprise to small business, and dive into lessons, learnings, and outcomes with Gainsight.
Webinar Schedule
How Buildertrend Created Actionable Data and Improved Logo Churn 140 Basis Points
Join Zach Wojtowicz, Director of Customer Success at Buildertrend, to dive into how Buildertrend transformed their customer health strategy, achieved an outstanding improvement in customer engagement through right time, right message interventions, and improved logo churn by 140 basis points with Gainsight in under a year.
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How ReviewPro Saved 190+ Hours and Optimized Onboarding for Customer Excellence
Explore ReviewPro’s evolution through streamlined onboarding processes, blending tech touch with human engagement for personalized experiences. Learn how ReviewPro leveraged automation to enhance customer engagement, mitigate risks, and drive satisfaction, setting a benchmark for excellence. You’ll leave with actionable insights and strategies for optimizing your own onboarding practices and maximizing user experiences in your customer base.
- Master personalized onboarding amidst rapid growth, solving scalability challenges efficiently.
- Blend tech and human touch, delivering tailored experiences for diverse client segments
- Leverage automation to streamline onboarding, ensuring smooth transitions and fostering long-term satisfaction.
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How GitLab Re-energized Their Gainsight Instance for Increased Adoption
With a multitude of use cases, core technologies like a CRM or your CSP sometimes require an overhaul to better reflect your current users needs and business objectives. Join Keith Mattes, Sr. Customer Success Operations Analyst at Gainsight Admin at GitLab, to hear how you can capture more value and improve your end user experience by redefining the purpose of your deployment, aligning with user needs and expectations, and staying ahead of the game with long-term strategies for continued success.
Key takeaways:
- Learn how to establish an aligned purpose and value around your Gainsight instance
- Discover key phases to crawl, walk and run with your deployment
- Plan for the future with key tips for ongoing contact hygiene and growing business units
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