The 10 Laws of Customer Success Image

The 10 Laws of Customer Success

Customer success requires a fundamental shift in the way you conduct business. Dan Steinman, CCO of Gainsight, worked with VPs of Customer Success across the technology industry to develop the 10 Laws of Customer Success. The 10 Laws of Customer Success represent the key focus areas all technology companies should be focusing on as they move towards a customer success model. In this webinar, Dan will introduce you to the 10 Laws of Customer Success and show you how Gainsight has implemented this framework. In this 60 minute webinar on the keys to scale we will discuss:
  • Why your customer’s natural tendency is to churn
  • Why it's critical to monitor customer health
  • How improving time to value is critical to long term success

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