June 21, 2024
9:00 am PT

Creating a digital led engagement is becoming table stakes for organizations.

As customers go through their journey with an organization, they want to get help where and when they need it, stay informed about product updates and enhancements, and get inspiration from peers using the same tool. Organizations need to provide value by collecting product feedback, making recommendations, and facilitating engagement.

Digital led success and Community together create the opportunity to support your customers where they are. With a customer success team, an active community, and digital outreach to connect, the sky’s the limit!

Here’s what you’ll learn:

  • Ideas for alignment between teams to create a cohesive narrative and high-touch feel for customers without burning out CSMs
  • How the to scale reach and impact of the product
  • Tips to improve your community discussions and content

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