Here’s What You’ve Been Missing

Women in CS Power-Up Masterclasses Series

Join us for a series of practical masterclasses hosted by Gainsight and Women in Customer Success!

Design Your Career Goals and Take Control of Your Path in 2024

Chef’s Kiss Simplifying with AI: Cooking up the Future of CS

Cooking (well) can be a challenge. There's ingredients to keep track of, steps to follow, and that extra pinch of flavor that's just right for…

Beyond the Spreadsheet: A Masterclass for Workflow Scaling

Reimagining Customer Training in 2024: Shifting from Manual to Digital

Customer Success leaders grapple with inefficient and cost-prohibitive manual training methods. These methods fail to meet the demands of your customers who are often pressed…

Fundamentals for Constructing a Predictable Customer Journey

Don’t let your customer journey live and die on a whiteboard. Without predictable and repeatable steps of creating success in your customer base, you will…

The Ultimate Playbook to Engage and Retain Customers with Community

Stemming from Gainsight’s most recent book release, Customer Communities: Engage and Retain Customers to Build the Future of Your Business join us for a sneak peak as…

Opportunities for CSM’s in a world full of change

Look around you, our SaaS universe is undergoing massive change. The last decade literally built CS as we know it today, and the next decade…

Learn How Dun & Bradstreet used Gainsight PX

Learn how Dun & Bradstreet used Gainsight PX to Identify and Overcome Customer Friction and Accelerate License Utilization Watch our exciting upcoming customer spotlight to…

Proving Community is the Cornucopia of Metrics

Join us for an outcome-focused discussion where our experts will highlight the multiple avenues to community ROI. You know the impact a thriving community can…

Impactful In-App User Engagement

In today’s digital landscape, in-product interactions can resemble automated, robotic interactions that fail to engage and resonate with users. In this webinar, we’ll cover strategies…

Release Trapped Value Through DCS

While some CS organizations have the issue of managing customers out of spreadsheets, others suffer from an equally painful problem: over-tooling. To effectively deploy a…

Navigating Waters of Success: Autodesk’s Dive into Gainsight PX for Revolutionizing Product Adoption

Explore how Autodesk's Product Management team utilizes Gainsight PX to streamline SaaS onboarding, collect customer satisfaction data, and leverage analytics for comprehensive product adoption insights.…

Driving Expansion Through Digital Experiences

Learn how Gainsight's cross-functional teams have worked across product, marketing, and CS Ops to deliver a cohesive digital customer experience that drives expansion, delivers new…

Chef’s Kiss Series: Get (Culinary) Schooled

It's hard for any chef to find success without training. Just like culinary training prepares an apprentice chef for their future Michelin-star career, customer education…

Gainsight & Hubspot – The perfect integration for a holistic customer view

Calling all CS Teams, Admins and Super Admins, how much time do you spend transferring data from HubSpot to your Customer Success tool? Gainsight’s new…

EMEA DCS Index Report Findings

Revolutionizing CS with AI

Discover how Moveworks CSMs harnessed AI, automation, and digital prowess to save over 4,000 hours in just six months. With a 3x boost in Joint…

Essentials Business Review Webinar Series

To Infinity and Adoption: Achieving Onboarding Excellence with Education Superpowers

Achieving customer success (and retention) starts with successful onboarding. Customers need to be guided quickly to value-add features, and well educated on those features to…

Strategies for Effective Customer Comms with Devo

Communicating with customers is hard. As a customer-centric company, it’s crucial to make sure customers stay in the loop and engaged with your company -…

Health Scoring in the Modern Age

Okta’s Digital Customer Success Journey

Learn how Okta drove a 13% increase in renewals and 26% increase in adoption through Digital Customer Success Join our first Gainsight CS Customer Spotlight…

Scaling Customer Success with Digital Programs

You may have a solid strategic plan for your customer-facing engagement model, but are you giving your customers what they need at scale? Watch this webinar…

Directing Traffic to Your Product

Paving the way to product GTM success with PMM Product Marketing (PMM) sits at the intersection of product management and go-to-market teams - driving home…

Operationalizing Outcomes at Scale

The reason why CSMs exist, and one of the most impactful indicators of renewal and growth with customers, is ensuring they receive value from the…

DCS Chef’s Kiss Series: Secrets to a Well-Run Digital Kitchen

The reason why CSMs exist, and one of the most impactful indicators of renewal and growth with customers, is ensuring they receive value from the…

Chef’s Kiss Webinar Series: Continue with Personalization

As proactive programs help you reach more users at scale, personalization takes your digital CS motions to the next level. Watch On-Demand webinar of Gainsight’s…

Gainsight & Northpass: Pairing Customer Success With Customer Education

With customer expectations rising and the cost to serve increasing, it's become harder for businesses to efficiently educate customers. But not to worry - with Gainsight's…

Health Scoring in the Modern Age

Is your Customer Health Scorecard meaningful? Is it actually used to predict churn/renewal? Do your CSM use those measures to prioritise their account load? Watch…

Scaling Customer Success with Digital Programs

You may have a sound strategic plan for your customer-facing engagement model. But are you giving your customers what they need at scale? Learn the…

Drive Adoption and Retention with Digital User Journeys

Customer experiences are becoming increasingly digital, and in the age of AI and ChatGPT, where the barriers to new product entry are low, your digital…

Xpert Series: Peer-to-Peer Power

Being a globally-known brand like Sonos isn't easy. With hundreds of thousands of passionate customers using their products daily, it's up to the team to…

DCS Bootcamp Proactive Approach

In the second session of our Digital CS bootcamp series, we’ll discuss how to plan, organize and launch proactive digital strategies as organizations make the…

Paving the Way: How Data Fuels Better Product and Engineering Collaboration

When it comes to getting new, value-added features launched, there’s no relationship more powerful than product and engineering. But how do these teams work together…

Your Day One CS Program Playbook

Are you hiring your first CSMs, or in the middle of a re-org to formalise your CS program and don’t know where to start? Watch…