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Leverage Insights to drive successful Customer Journery

As sweeping change hits the Healthcare industry, businesses have to deliver exceptional customer experiences and quantifiable outcomes: improved patient outcomes, reduced costs, streamlined workflow efficiencies.

With the vast amounts of data, the complexity of relationships, and internal collaboration challenges, driving those outcomes is no small task.

Enter Gainsight, the leader in Customer Success, trusted by 70% of top software companies and Fortune 500 brands to improve their customer outcomes. Gainsight is now providing the healthcare industry with a Silicon Valley solution to the industry’s top technology challenges.

CUSTOMER SUCCESS IN HEALTHCARE FEATURING MCKESSON

Learn how McKesson Imaging and Workflow Solutions partners with Gainsight to drive success for their customers and outcomes for patients

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Core Values

CUSTOMER SUCCESS TECHNOLOGY FOR EVERY HEALTHCARE COMPANY

The Healthcare Industry isn’t a monolith, but every company in the industry is facing a rapidly evolving marketplace. The right tool can control costs and help ensure consistent outcomes.

Select an option to learn more

  • Healthcare IT

    As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

  • Medical Devices

    Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

  • Life Sciences

    Gainsight enables biopharma and genomics companies to go beyond the product and provide providers and patients superior experiences and superior outcomes.

  • Payers

    As employers and payers continue to focus on the patient experience, Gainsight enables a scaled methodology to capture the voice of the customer and take action on insights.

  • Roelf Kuitse Testimonial Screenshot
    By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
    Roelf Kuitse, Manager Customer Success Organization
Core Values

GAINSIGHT IS THE MOST ADVANCED TECHNOLOGY OF ITS KIND

No other software or homegrown solution comes close in terms of power, customizability, scalability, or effectiveness.

    • Analytics

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

    • Healthcare IT

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

    • Healthcare IT

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

    • Healthcare IT

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

    • Healthcare IT

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

    • Healthcare IT

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

    • Healthcare IT

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

    • Healthcare IT

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

Learn how leading healthcare companies are thinking about Customer Success

ArticleExecutive Perspective
What Taylor Swift and My Teenage Daughter Taught Me About the Future Image

What Taylor Swift and My Teenage Daughter Taught Me About the Future

If you know anything about me or my leadership style, one thing is for certain: my strategies for being a CEO and a dad have some overlap. For both, I have the same five Taylor Swift puns ready to go on repeat (It’s me, hi, I’m the problem, it’s me), I will always try to capture Brené Brown’s empowering vulnerability, and I will always look to my family for inspiration. This year, at Pulse 2023, I closed the conference with the one thing always on my mind: our teenage daughter, Asha, is going to college this upcoming fall. Cue the sappy dad tears. I’ve tried my best to prepare for this her entire life, but it turns out, nothing could prepare me. That being said, it’s not all sadness. I find myself overwhelmed with bittersweet joy, too; I’m proud of who she’s become and the journey she’ll soon embark on. And she’s taught me a lot about my role as a leader—always thinking about the road ahead (and the human beings we’ll bring with us along the way). Without further ado, here are 3 lessons my teenage daughter (and Taylor Swift) taught me about the future. Lesson #1: Being Human-First […]

June 8, 2023
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Kount Transforms its Product Experience (and Time to Value) with Gainsight PX Image

Kount Transforms its Product Experience (and Time to Value) with Gainsight PX

  • When using a tool like Gainsight you need to understand what you fundamentally would like to achieve. For Glassdoor, it was more efficiency and access into customer behaviors so that we can identify risks and opportuities.
    KELLY PAYNE, Director of Customer Success AT Glassdoor
  • When using a tool like Gainsight you need to understand what you fundamentally would like to achieve. For Glassdoor, it was more efficiency and access into customer behaviors so that we can identify risks and opportuities.
    KELLY PAYNE, Director of Customer Success AT Glassdoor
  • When using a tool like Gainsight you need to understand what you fundamentally would like to achieve. For Glassdoor, it was more efficiency and access into customer behaviors so that we can identify risks and opportuities.
    KELLY PAYNE, Director of Customer Success AT Glassdoor

Gainsight technology will keep you ahead of the rapidly evolving healthcare marketplace.

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