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Leverage Insights to drive successful Customer Journery

As sweeping change hits the Healthcare industry, businesses have to deliver exceptional customer experiences and quantifiable outcomes: improved patient outcomes, reduced costs, streamlined workflow efficiencies.

With the vast amounts of data, the complexity of relationships, and internal collaboration challenges, driving those outcomes is no small task.

Enter Gainsight, the leader in Customer Success, trusted by 70% of top software companies and Fortune 500 brands to improve their customer outcomes. Gainsight is now providing the healthcare industry with a Silicon Valley solution to the industry’s top technology challenges.

CUSTOMER SUCCESS IN HEALTHCARE FEATURING MCKESSON

Learn how McKesson Imaging and Workflow Solutions partners with Gainsight to drive success for their customers and outcomes for patients

Core Values

CUSTOMER SUCCESS TECHNOLOGY FOR EVERY HEALTHCARE COMPANY

The Healthcare Industry isn’t a monolith, but every company in the industry is facing a rapidly evolving marketplace. The right tool can control costs and help ensure consistent outcomes.

Select an option to learn more
  • Healthcare IT

    As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

  • Medical Devices

    Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

  • Life Sciences

    Gainsight enables biopharma and genomics companies to go beyond the product and provide providers and patients superior experiences and superior outcomes.

  • Payers

    As employers and payers continue to focus on the patient experience, Gainsight enables a scaled methodology to capture the voice of the customer and take action on insights.

  • Roelf Kuitse Testimonial Screenshot
    By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
    Roelf Kuitse, Manager Customer Success Organization
Core Values

GAINSIGHT IS THE MOST ADVANCED TECHNOLOGY OF ITS KIND

No other software or homegrown solution comes close in terms of power, customizability, scalability, or effectiveness.

    • Analytics

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

    • Healthcare IT

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

    • Healthcare IT

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

    • Healthcare IT

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

    • Healthcare IT

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

    • Healthcare IT

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

    • Healthcare IT

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

    • Healthcare IT

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

Learn how leading healthcare companies are thinking about Customer Success

5 Reasons Using Product Analytics Enhances Your Customer Experience Image

5 Reasons Using Product Analytics Enhances Your Customer Experience

Here’s a harsh reality: To grow your product, your team has to be laser-focused on the customer’s experience. In the modern SaaS world, disappointed users will flee to the competition the moment they start feeling neglected. Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience. That’s why product analytics is a razor-sharp tool for product leaders. Product analytics is the machete that you can use to slice through the thickest feedback and shape your product growth strategy. In turn, it makes it easy for you to see the clearest route to creating a better user experience, so you can waltz on to faster product growth. Wondering how? In this article, we lay out the five ways product analytics enhance your customer’s experience and make your job easier. What is product analytics? Product analytics describes the usage data that you gather from your product and the system you use to analyze that information. Product analytics allow you to pull user data out of your product and examine that data in visual reports. For product leaders and managers, […]

5 min readMay 12, 2022
Get Your Board on Board with Product-Led Growth Image
0 min read
  • When using a tool like Gainsight you need to understand what you fundamentally would like to achieve. For Glassdoor, it was more efficiency and access into customer behaviors so that we can identify risks and opportuities.
    KELLY PAYNE, Director of Customer Success AT Glassdoor
  • When using a tool like Gainsight you need to understand what you fundamentally would like to achieve. For Glassdoor, it was more efficiency and access into customer behaviors so that we can identify risks and opportuities.
    KELLY PAYNE, Director of Customer Success AT Glassdoor
  • When using a tool like Gainsight you need to understand what you fundamentally would like to achieve. For Glassdoor, it was more efficiency and access into customer behaviors so that we can identify risks and opportuities.
    KELLY PAYNE, Director of Customer Success AT Glassdoor

Gainsight technology will keep you ahead of the rapidly evolving healthcare marketplace.

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