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Leverage Insights to drive successful Customer Journery

As sweeping change hits the Healthcare industry, businesses have to deliver exceptional customer experiences and quantifiable outcomes: improved patient outcomes, reduced costs, streamlined workflow efficiencies.

With the vast amounts of data, the complexity of relationships, and internal collaboration challenges, driving those outcomes is no small task.

Enter Gainsight, the leader in Customer Success, trusted by 70% of top software companies and Fortune 500 brands to improve their customer outcomes. Gainsight is now providing the healthcare industry with a Silicon Valley solution to the industry’s top technology challenges.

CUSTOMER SUCCESS IN HEALTHCARE FEATURING MCKESSON

Learn how McKesson Imaging and Workflow Solutions partners with Gainsight to drive success for their customers and outcomes for patients

Core Values

CUSTOMER SUCCESS TECHNOLOGY FOR EVERY HEALTHCARE COMPANY

The Healthcare Industry isn’t a monolith, but every company in the industry is facing a rapidly evolving marketplace. The right tool can control costs and help ensure consistent outcomes.

Select an option to learn more
  • Healthcare IT

    As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

  • Medical Devices

    Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

  • Life Sciences

    Gainsight enables biopharma and genomics companies to go beyond the product and provide providers and patients superior experiences and superior outcomes.

  • Payers

    As employers and payers continue to focus on the patient experience, Gainsight enables a scaled methodology to capture the voice of the customer and take action on insights.

  • Roelf Kuitse Testimonial Screenshot
    By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
    Roelf Kuitse, Manager Customer Success Organization
Core Values

GAINSIGHT IS THE MOST ADVANCED TECHNOLOGY OF ITS KIND

No other software or homegrown solution comes close in terms of power, customizability, scalability, or effectiveness.

    • Analytics

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

    • Healthcare IT

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

    • Healthcare IT

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

    • Healthcare IT

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

    • Healthcare IT

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

    • Healthcare IT

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

    • Healthcare IT

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

    • Healthcare IT

      As vendors face every rising pressure to demonstrate meaningful adoption and outcomes, Gainsight tracks that value in real-time on a feature-by-feature basis and triggers proactive action.

    • Medical Devices

      Gainsight helps global manufacturers monitor device usage trends to proactively engage providers and HMEs to improve patient outcomes and experiences.

Learn how leading healthcare companies are thinking about Customer Success

Drive Product Adoption With a Multi-channel Approach Image

Drive Product Adoption With a Multi-channel Approach

Well well well, it looks like we’ve stumbled upon the holy grail of customer success—product adoption.  It’s the one thing that can make or break a customer’s experience with your company. But fear not my fellow customer success warriors, I have come bearing the gift of insight on increasing product adoption within your customer base. So sit back, relax, and get ready to learn how to turn those product skeptics into evangelists. Use a Multi-channel Approach to Solve the Adoption Challenge With the usage data in place, your CSMs and CS Ops teams have the necessary insight to take corrective action to solve for struggling customers. Solving for adoption challenges should not be a “CSM-only” motion. Your CS teams should be able to use multiple channels to solve this challenge at scale. By having granular data at the product and feature level, you can create a very targeted digital campaign with a specific customer cohort. Let’s break down this multi-channel approach into three categories.  CSM-driven Community-driven Automation-driven To scale your digital customer success strategy, pay special attention to community and automation. 1. CSM-Driven Adoption CSM-driven motions can be orchestrated through well-defined playbooks in Gainsight. The Chairside is a type of […]

February 1, 2023
Kount Transforms its Product Experience (and Time to Value) with Gainsight PX Image
  • When using a tool like Gainsight you need to understand what you fundamentally would like to achieve. For Glassdoor, it was more efficiency and access into customer behaviors so that we can identify risks and opportuities.
    KELLY PAYNE, Director of Customer Success AT Glassdoor
  • When using a tool like Gainsight you need to understand what you fundamentally would like to achieve. For Glassdoor, it was more efficiency and access into customer behaviors so that we can identify risks and opportuities.
    KELLY PAYNE, Director of Customer Success AT Glassdoor
  • When using a tool like Gainsight you need to understand what you fundamentally would like to achieve. For Glassdoor, it was more efficiency and access into customer behaviors so that we can identify risks and opportuities.
    KELLY PAYNE, Director of Customer Success AT Glassdoor

Gainsight technology will keep you ahead of the rapidly evolving healthcare marketplace.

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