Leverage the power of data to ensure positive outcomes for every customer.

Customer Success is our business strategy—not a function, project, or initiative.

- Jose Vergara
Chief Customer Officer, McKesson Medical Imaging

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All your customer data—in one place

As the Healthcare Industry shifts toward cloud infrastructure, connected devices, value-based selling, and new consumption models, the need for powerful data technology is paramount.

Track Complex Relationships

Gainsight provides a unified view of customer health across healthcare systems, providers, research labs, hardware devices, software products, and other customer segments.

Implement Best Practices

Gainsight thought leadership and Professional Services help build out organizations, scale teams, standardize processes, and operationalize data.

Understand Customer Health

Detailed reports, dashboards, and health scores enable healthcare organizations to predictively identify at-risk clients and take appropriate actions to drive retention.

Demonstrate Value

Gainsight helps companies communicate tangible ROI internally and externally, driving retention, expanding existing accounts, and informing value-based business models.

Customer Success technology for every healthcare company

The Healthcare Industry isn’t a monolith, but every company in the industry is facing a rapidly evolving marketplace. The right tool can control costs and help ensure consistent outcomes.

Medical Devices

Gainsight helps companies actively monitor device usage and performance including uptime and downtime to simultaneously optimize value and efficiency.

Pharmaceuticals

Gainsight is being used to provide greater visibility into consumable run rates to increase efficiency and decrease response time to replenishment requests.

Health Insurance

As healthcare payment schema increase in complexity, Gainsight is customizable to easily manage multifaceted and fragmented customer relationships.

Healthcare IT

As demand for technical innovation is replaced by demand for value realization, Gainsight is built to track that value in real-time on a feature-by-feature basis.

Gainsight is the most advanced technology of its kind

No other software offering or homegrown solution comes close in terms of power, customizability, scalability, or effectiveness.

  • Rules Engine
    The heart of Gainsight technology is the category-defining Rules Engine. Import diverse customer data points to drive deep insights into future behavior.

    Dashboards
    Create personalized reports to explore vast amounts of data and find meaningful insights. Look at usage, billing data, interactions, survey results, and more.

    Timeline
    Look at historical activities and notes in a chronological ‘feed-style’ view. Understand events in a customer’s lifecycle paired with the crucial context from the people involved.

    Relationships
    Model and manage the success of complex real-world customer relationships. Ideal for customers using multiple siloed products or having multiple points of contact.

  • Customer360
    Create a holistic view of the customer to serve as the Single Source of Truth for customer health and provide easy access to critical data.

    Success Plans
    Create detailed account plans that track progress against goals over time and ensure clients are receiving value from your product to ultimately reduce the risk of churn.

    Sponsor Tracking
    One of the leading indicators of customer risk is sponsor change. Get ahead of the danger by knowing when your champions move positions or companies.

    Health Scorecards
    Create a comprehensive and customized customer health scorecard that measures and trends key qualitative and quantitative indicators over time.

  • Cockpit
    Centralized workflow tool where TAMs can follow data-driven CTAs and task to deliver a standard customer experience as well as record activities for client delivery.

    CTAs
    Trigger daily actions based on critical events or circumstances in the customer lifecycle. Transform your day-to-day workflow into effective, proactive activity.

    Playbooks
    Create a consistent customer experience with step-by-step playbooks built on best practices and quickly ramp new team members while minimizing room for error.

    Vault
    Import best-in-class thought leadership and successful tactics from peers into your Gainsight environment across industries, customer segments, and business functions.

  • CoPilot
    Automate customer interactions based on schedules or triggers. Create and send data-rich, personalized emails without leaving your Gainsight instance.

    Gsnap
    Create short 60-second videos to communicate complex information more effectively. Replicate and scale the experience of face-to-face, one-to-one touch.

    Surveys
    Create and send surveys based on key customer data and insight. Make better decisions with detailed reporting on holistic data.

    Success Snapshots
    Export slides and PDFs with the most up-to-date customer data and metrics. Save valuable time by automating the input of customer data into a standardized template.

Learn how leading healthcare companies are thinking about Customer Success

Value-Based Care Is Customer Success

In a word, we’re talking about “outcomes.” That’s a term that has been ubiquitous in the healthcare industry for decades, now, across every segment.

TigerText Case Study

TigerText is the healthcare industry’s most widely-adopted secure messaging platform. Learn how it used Gainsight to dramatically improve internal efficiency.

Gainsight technology will keep you ahead of the rapidly evolving healthcare marketplace.