Deliver the best Customer Success experience by augmenting Gainsight CS with Conversica’s Success AI Assistant to scale Customer Success teams to new levels.
Allows Customer Success to focus on conducting meetings rather than scheduling meetings by autonomously engaging customers and passing opportunities along to CS teams only when the customer has expressed readiness for a meeting
Improves upsell & remediation opportunities by ensuring 100% of opportunities identified by Gainsight scoring functions are pursued
Increases renewal & winback rates by autonomously engaging customers at a scale that human CS teams cannot achieve
Keeps Gainsight scores up to date by automating updates based on customer replies to Success AI Assistants
Improve time to value for customers by automating initial onboarding