DecisionLink

DecisionLink ValueCloud is a SaaS-based, enterprise-class Customer Value Management platform that helps companies measure, track and communicate quantified value and the economic impact of solutions across a customer’s lifetime.

The benefits that DecisionLink’s ValueCloud® integration with Gainsight brings to Customer Success teams is:

• Clear alignment with customer business KPIs
• Value achieved over time is captured and monitored, allowing customer achievement to play a direct role in every customer engagement
• Provides formalized structure to capture case study content
• Reduced churn and protects margins
• Promotes cross-sell and upsell