Freshdesk

Create a smoother workflow and help customers solve issues faster

Overview

Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. With the inSided integration to Freshdesk users create a smoother workflow and help customers solve issues faster.

Create Freshdesk tickets from inSided community posts to help customers get quicker 1-1 help.

  • Create a support ticket from any online community topic, post, or reply in seconds.
  • Create tickets on behalf of users to set the ticket “group” upfront and forward tickets to the right support team.
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