Front

This integration aims to make the day-to-day operations of a Customer Success team more impactful, through a combination of: facilitated access to customer information, automated routing of conversation, and intelligent escalation of communication.

Front’s integration with Gainsight allows users of both platforms to:

• Visualize contextual information about the Company and Person you’re reading a message from in Front. Identify the CSM, check the Health Score, Renewal Date, Contract Value, and any other attribute. Open their Gainsight Dashboard directly from your inbox.
• Automatically route inbound conversations to the proper CSM. When a conversation comes into Front and does not have an assignee, instead of sitting unattended in the team inbox it can be immediately assigned to the designated account owner.
• Apply tags and trigger alerts when conversations come from accounts that are under a certain Health Score. Triage them to a high-priority inbox or escalate them to management faster.

For more on Gainsight’s integration with Front, click here.