Gong

Managing your customer accounts is even easier with the Gainsight integration for Gong. With direct views into critical milestones across the entire customer journey such as sales discussions, business reviews, and team performances to name a few, your CS organization can be sure all customer interactions are being captured.

Key Benefits

Equip customer-facing teams with visibility and context
Provide a single source of truth about each customer across your entire company. Ensures your CS teams capture and analyze all customer interactions along with alerting them to potential risks and opportunities across their book of business.

Tap into the Power of Your Customer Base and Drive Growth
Preparing for commercial conversations is easier than ever, with the ability to share CS led renewal discussions directly to sales counterparts. Our integration also enables you to further capture customer sentiment and uncover the rich insights needed to power retention and growth.

Improved Productivity So You Can Focus on the Customer Experience
Your Customer Success teams can focus on the conversation instead worrying about details being lost. Our integration removes redundant work by capturing Gong recordings and Trackers directly within Gainsight Timeline.