Intercom is a conversational relationship platform which allows businesses to communicate with prospective and existing customers within their app or on their website. Intercom offers a live chat system for support, sales and marketing teams. Gainsight integration with Intercom allows data to be synced from a few source objects like Conversations, Company, and Contacts, from the Intercom system to Gainsight.
Business Use Cases:
After Intercom data is synced to Gainsight, use insights from customer conversations and then take the right follow-up actions using Gainsight applications to improve customer sentiment.
Enrich Gainsight Company and Person data with insights from Intercom.
Sync support cases data from Intercom to derive Customer Success Insights using Gainsight applications.