With Rybbon, companies generate more actionable data for stronger decision making and business results. Rybbon’s incentives and instant rewards make increasing customer engagement and survey response rates easy. This gives companies more data points to analyze, widening the depth and breadth of their customer feedback, and enabling valuable insights.
Rybbon’s integration with Gainsight enables Customer Experience teams to:
Achieve higher survey response rates
Capture timely feedback
Encourage continuous training for existing customers
Incentivize the completion of training programs for new customers
Guide customers to follow a desired journey.
Avoid the “squeaky wheel” syndrome when only people who have had a negative experience with your brand respond with feedback. Capturing the sentiment from customers who had a positive or neutral experience is important as well. You need to hear from these customers as well to understand the overall customer experience. Rewards motivate and say “thank you” for a customer’s time and feedback.
Rybbon’s integration with Gainsight enables Product Experience teams to:
Motivate user behavior
Drive higher adoption of products or features
Attain more feedback at every step of the user’s journey